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How We Handle Your Data and Account Rights

When you open an account with us, we collect only what we need to verify your identity, process deposits through Touch 'n Go, GrabPay, Boost and FPX, and…

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m88asia How We Handle Your Data and Account Rights
POLICY CONTACT

Reach Us About Privacy or Terms

If you have questions about how we handle your data, want to request a copy of your information, or need clarification on any term in our policy, contact our support team through live chat, email, or the help section inside your account. We respond to privacy and legal enquiries within 24 hours and aim to resolve data requests within seven business days.

Team online

Live Chat

Open the chat icon in the bottom corner of any page and select the privacy or legal topic from the menu. An agent will join within minutes to walk you through data access, deletion requests, or term clarifications. Chat operates daily from 10:00 to 02:00 Malaysia time.

Email Enquiry

Send your question or data request to our support email address listed in the account help section. Include your registered email and account ID so we can verify your identity before sharing any personal information. Expect a reply within one business day for most enquiries.

Account Help Centre

Log into your account and navigate to the help or settings tab, where you'll find a dedicated legal and privacy section with submission forms for data export, correction, or deletion. Requests submitted through this channel are tracked automatically and routed to our compliance team.

DATA HANDLING

How We Protect and Manage Your Information

We encrypt your personal data both when it travels between your device and our servers and when it sits in our database.

Encryption Standards

All data in transit uses TLS 1.3 encryption, and stored data is encrypted with AES-256.

Cookie Policy

Essential cookies keep your session active and remember your language preference.

Payment Tokenisation

When you deposit via Touch 'n Go, GrabPay, Boost or FPX, our payment gateway converts your wallet or bank details…

Data Retention

We keep your account records for seven years from the date of your last transaction to comply with financial and…

Access Requests

You can request a full export of your personal data at any time through the account help centre.

Identity Verification

Before processing a withdrawal or responding to a data request, we verify your identity by checking your registered email, account…

Common Questions About Privacy and Terms

Below are the questions we hear most often about how we handle your data, what rights you have, and how to make changes to your account or request information. If your question isn't covered here, contact our support team through live chat or the account help centre.

We collect your full name, email address, phone number, date of birth, and residential address to verify your identity and confirm you meet the legal age requirement in your region. When you deposit via Touch 'n Go, GrabPay, Boost or FPX, we log the transaction amount, timestamp, and payment method, but we do not store your full wallet or bank credentials.

Yes. Log into your account, go to the help or settings section, and submit a data export request. We'll compile your registration details, transaction history, support interactions, and any uploaded documents, then send a secured file to your registered email within seven business days.

Submit a deletion request through the account help centre or contact support via live chat or email. We'll verify your identity, close your account, and delete your personal data within 14 days. Note that we may retain minimal records if required by financial or anti-money-laundering regulations in your jurisdiction.

We do not sell your data to advertisers or third-party marketers. We share data only with payment processors like Touch 'n Go, GrabPay, Boost and FPX to complete your deposits and withdrawals, and with our hosting and security providers who operate under strict confidentiality agreements. We may also disclose data if required by law or court order.

Essential cookies keep you logged in and remember your language preference; these cannot be disabled without losing access. Analytics cookies track which games and lobby sections you visit so we can improve the layout and feature priority. You can disable analytics cookies in your browser settings without affecting your ability to play or deposit.

We retain transaction and account data for seven years from your last activity to comply with regulatory requirements in Malaysia and other jurisdictions where we operate. After that period, we delete your records automatically unless you request earlier deletion or local law requires longer retention.

Our system checks your IP address and device location when you log in. If you attempt to access the lobby from a jurisdiction where our services are not lawfully available, we will block your session and display a notice. If your eligibility status changes due to relocation or legal updates, contact support to discuss account closure or data export options.

Related Pages

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