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How m88asia Handles Your Personal Data

Your personal data belongs to you, and we take that seriously. This privacy policy explains exactly what we collect when you open an account with m88asia, how we…

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What We Collect and Why We Use It

m88asia Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you create an account or complete a transaction on m88asia, we collect the information needed to verify your identity, process your payments, and keep your account secure. This includes your name, email address, contact number, and payment method details — whether you transact via Touch

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'n Go, GrabPay, Boost, or FPX. We also collect browsing data such as IP addresses and session activity to detect unusual behaviour and protect your account. We do not sell your personal data to third parties. Data is retained only for as long as required by
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applicable regulations or to resolve outstanding account matters. You may request a copy of your stored data at any time by contacting our support team. Access to this platform and the rights described here depend on local law and are available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

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Reach Us About Your Privacy

If you have questions about how your data is handled, want to correct inaccurate records, or need to submit a data access or deletion request, our support team is ready to help. You can reach us around the clock through any of the channels below — our privacy-related queries are handled with priority so you receive a clear response without unnecessary delays. Players in Kuala Lumpur and across Malaysia can expect acknowledgement within one business day.

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Live Chat

Start a live chat session directly from your account dashboard. Our team is available at any hour to handle privacy queries, identity questions, and data-access requests on the spot.

Email Support

Send a detailed written request to our privacy team by email. We acknowledge every message within one business day and follow up with a full written response for your records.

Account Help Centre

Log into your m88asia account and visit the Help Centre for step-by-step instructions on submitting a data access form, updating personal details, or flagging a privacy concern.

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How We Protect and Manage Your Data

We apply multiple layers of security to ensure the personal data you share with us stays protected throughout your account lifecycle.

Encrypted Storage

All personal data — including your name, contact details, and payment records — is stored using industry-standard encryption.

Cookie Policy

We use cookies to remember your preferences, keep your session active, and measure how different parts of the platform are…

Account Security

Two-step login verification is available on your m88asia account to prevent unauthorised access.

Data Retention

We keep your data only as long as your account is active or as required to comply with applicable regulations.

Third-Party Sharing

We share your data only with the payment processors — including Touch 'n Go, GrabPay, Boost, and FPX — and…

Your Right to Request Changes

You may at any time request access to, correction of, or deletion of your personal data by contacting our support…

Frequently Asked Privacy Questions

Below are the questions we hear most often about personal data, account privacy, and your rights as someone with an m88asia account in Malaysia. Each answer reflects our actual practices and the rights available to you where local law permits.

We collect your name, email address, phone number, date of birth, and payment method details. We also log device and session data such as your IP address to keep your account secure and detect unusual activity.

Payment data is passed to the relevant processor — Touch 'n Go, GrabPay, Boost, or FPX — solely to complete your transaction. We do not store full card or wallet credentials on our servers after the transaction is verified.

Yes. Submit a data access request through Live Chat, email, or the Help Centre. We will compile and send a full copy of your stored personal data within the timeframe required by applicable Malaysian law.

Contact our support team via Live Chat or email with a verified deletion request. Once your identity is confirmed, we will remove your data from active systems within the legally required period, except where retention is mandated by regulation.

We share data only with payment processors and identity-verification services necessary to operate your account. We do not sell, rent, or trade your personal data with advertisers, data brokers, or unrelated external organisations.

Data is retained for the period required by applicable regulations after account closure, after which it is permanently deleted. If no regulatory hold applies, deletion happens within 30 days of a verified account-closure request.

Contact our support team immediately through Live Chat. We will freeze suspicious activity on your account, run an access audit, and update your security credentials to prevent further unauthorised access while we investigate.

How m88asia Handles Your Personal Data

Reach Us About Your Privacy

Live Chat

Email Support

Account Help Centre

How We Protect and Manage Your Data

Encrypted Storage

Cookie Policy

Account Security

Data Retention

Third-Party Sharing

Your Right to Request Changes

Frequently Asked Privacy Questions

01 What personal data does m88asia collect when I open an account?

02 How do you use my payment data when I transact via Touch 'n Go or GrabPay?

03 Can I request a copy of all the data m88asia holds on me?

04 How do I ask m88asia to delete my personal data?

05 Does m88asia share my data with any third parties?

06 How long does m88asia keep my personal data after I close my account?

07 What should I do if I think my account data has been accessed without my permission?

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